Dieter Verhelst

Took charge of DevOps modernization and QA, co-driving a shift-left culture and tighter incident response. Streamlined internal support activities to directly influence platform improvements and improve customer experience.

• Designed and led adoption of an AWS-based Infrastructure as Code platform (Terraform, Ansible, EKS, ArgoCD, GitOps) to enable repeatable deployments, reduce incidents, and improve delivery performance.
• Owned cloud cost optimization, incident escalation, and security posture improvements.
• Co-led shift-left QA transformation from cloud runners to Playwright, enabling better test analysis, reduced cost and actionable reporting for delivery teams.
• Bridged Internal Support and Engineering by converting recurring complex issues into impactful platform improvements.
• Technologies - AWS, Kubernetes, Docker, Ansible, Prometheus, CI/CD, FluxCD, Ingress, Argo, GitHub Actions, Grafana

Oversaw the buildout of an on-prem, automated Kubernetes ecosystem and unified DevSecOps platform, scaling delivery and reliability across globally distributed teams.

• Built and led a high-performing globally distributed team across Agile, CI/CD, infrastructure, and containerization.
• Delivered an automated on-prem Kubernetes platform supporting both Linux and Windows containers for large workloads.
• Owned internal DevSecOps platform combining infrastructure, CI/CD, and service workflows in a single integrated solution.
• Built a custom reporting tool with Splunk/Ansible for tracking application usage, cost, and performance.
• SRE responsibilities for critical engineering tools used 24/7 by 15,000+ engineers.
• Technologies - Kubernetes, Ansible, Molecule, Prometheus, Containers, CI/CD, Ingress, ArgoCD, VMWare ESX, Splunk, ServiceNow, Jenkins

Led Agile Tools and CI/CD platform teams, scaling them with a strong SRE focus to meet the reliability demands of global engineering teams.

• Expanded team ownership across Agile Tools and CI/CD infrastructure.
• Introduced monitoring system combining Icinga2, Prometheus, Alertmanager, PagerDuty, and Teams for predictive failure detection.
• Embedded SRE best practices into global engineering tooling.
• Led people management, hiring, and mentoring to improve delivery and operational ownership.
• Technologies - Kubernetes, Ansible, Artifactory, Jenkins, Zuul, Gerrit, SVN, Jira

Standardized and automated Atlassian infrastructure used by 25k+ engineers, while driving SLA-oriented support and scaling automation practices across teams.

• Defined SOPs and SLAs, establishing scalable support structures.
• Fully automated Atlassian stack using Ansible, introducing DTAP and Molecule-driven testing.
• Consolidated tooling and streamlined upgrades across global teams.
• Migrated legacy SCM systems to Bitbucket/GIT and improved developer workflows.
• Technologies - Ansible, Molecule, HAProxy, Prometheus, Jenkins, Icinga2, MySQL, PostgreSQL

Provided end-to-end Atlassian solutions, infrastructure automation and Docker-based environments for customers, from initial planning to deployment.

• Delivered end-to-end Atlassian consulting, including migrations, optimizations, upgrades, and performance tuning.
• Built reproducible Docker-based templated framework for provisioning and deployment pipelines with Ansible.
• Led and executed customer projects from design to delivery.
• Technologies - Docker, Ansible, Atlassian Stack, Jenkins, Artifactory, Sonar

Modernized infrastructure provisioning using Ansible and DevOps tooling, bringing speed and consistency to development and production environments.

• Introduced Ansible and DevOps practices into legacy environments.
• Implemented DTAP pipelines and automated deployment processes.
• Enabled rapid provisioning and upgrades across environments.

Introduce build and deployment processes using Puppet, Git, and Maven. Increasing time to delivery and reliability across application environments.

• Automated Java/C++ build, packaging & deployment workflows.
• Implemented Puppet-based configuration management and DTAP structures.
• Migrated version control from CVS to Git and improved build systems.

• ING - Security Engineer - contractor
• ING - Senior Unix System Engineer - contractor
• VDAB - Unix Engineer - consultant
• Nokia - Unix Software and System Engineer - consultant
• Punch Telematix - Linux System Engineer - consultant
• Telenet - Application and Service Engineer - consultant
• Aramiska - NOC Engineer
• Aramiska - Customer Support Analyst